Need more support capacity, not another hire?

Is your team answering the same questions all day?

A first line that works the way your users already expect: email, phone and tickets, in your timezone, in English. We work inside your tooling and your escalation paths, not alongside them.

• · Ticket management
• · Phone support
• · Email support
• · Categorisation
• · Prioritisation
• · SLA tracking
• · Documentation
• · Escalation

Drowning in Microsoft 365 requests?

Mailbox permissions, Teams and SharePoint access, licence assignment, sync failures. The everyday Microsoft 365 traffic that is individually trivial and collectively enormous.

Are laptops and devices eating your week?

First-line troubleshooting for user devices and the common software problems that come with them, so device issues stop landing on the desk of whoever happens to be nearest.

Spending your day on password resets?

Account unlocks, password resets, MFA re-enrolment and routine access requests, handled against your policy, with the audit trail intact.

Is "I cannot connect" your most common ticket?

First-line triage for connectivity problems: VPN clients, Wi-Fi, and the difference between a user problem and a network problem. We work that out before it reaches your infrastructure team.

Do the wrong tickets keep reaching the wrong people?

Triage is the part that makes the rest work. Issues get categorised, prioritised and enriched before escalation, so when something does reach your engineers it arrives with the context they need.